Cookie Policy
Chapman’s Ice Cream (“Chapman’s,” “we,” “us,” or “our”) uses cookies and similar technologies on this website to keep it running smoothly, understand how it’s used, and — where you’ve agreed — personalize content and marketing. This policy explains what cookies we use, why, and how you can control them.
Your Consent Choices, Including for Quebec Residents
Chapman’s serves customers across Canada, including Quebec. In addition to complying with Canada’s federal private-sector privacy law (PIPEDA), we’ve designed our cookie consent experience to meet the requirements of Quebec’s Act respecting the protection of personal information in the private sector (commonly known as Law 25), which applies to any organization — regardless of where it is located — that collects or uses personal information about individuals in Quebec.
For all visitors, and in particular for visitors located in Quebec:
- Non-essential cookies are off by default. Cookies used for preferences, statistics (analytics), and marketing/advertising purposes are not activated when you land on our site. They are only enabled after you give clear, affirmative consent.
- We ask for opt-in consent, not opt-out. You will see a consent banner asking you to actively choose to accept these categories of cookies. We do not pre-check any optional category on your behalf, and declining has no effect on your ability to browse and use the core features of the site.
- You can change your mind at any time. Use the “Manage Consent” / cookie preferences link at the bottom of any page to review, update, or withdraw your consent for any non-essential cookie category.
- Strictly necessary (functional) cookies remain active. These cookies are required for the website to function — for example, remembering items in your cart or keeping the site secure — and are not subject to opt-in consent, consistent with Law 25 and PIPEDA.
Cookie Categories We Use
| Category | Purpose | Requires Your Consent? |
|---|---|---|
| Functional | Essential for core site features (navigation, security, cart, language preference). Always active. | No — necessary for the site to work |
| Preferences | Remembers choices you’ve made (e.g., region, display settings) to personalize your experience. | Yes — off until you opt in |
| Statistics | Helps us understand how visitors use the site (e.g., aggregated analytics) so we can improve it. | Yes — off until you opt in |
| Marketing | Used to deliver relevant ads and measure campaign performance across this site and others. | Yes — off until you opt in |
How to Manage Your Preferences
You can accept all cookies, reject all non-essential cookies, or customize your choices by category using the “Manage Consent” panel available at the bottom of every page. Quebec residents have the same ability as all other visitors to review and withdraw consent at any time — your preferences are not diminished or restricted based on location.
Your Rights
If you are located in Quebec, you have rights under Law 25 with respect to your personal information, including the right to access, correct, and request the withdrawal of consent regarding information collected through cookies. For more on how we handle personal information generally, see our Privacy Policy. To exercise your rights or ask questions about our use of cookies, contact us via our Contact Us page.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in the law (including Law 25 and PIPEDA) or in the cookies and technologies we use. The “last updated” date at the top of this page reflects the most recent revision.